East Tennessee Safe Doctor is a locksmith company that provides safe and vault services, including sales, installation, and repair of safes and vaults, as well as lock changes and other locksmith services. We are committed to protecting the privacy and security of our customers' personal and sensitive information. This privacy policy outlines the types of information we collect, how we use it, and the measures we take to protect it.

Information We Collect

We collect personal and sensitive information from our customers, including name, address, phone number, email address, and payment information. We may also collect information about the services we provide to our customers, such as the type of lock or safe installed, the location of the installation, and any issues or concerns reported during or after the service. We may collect this information through various means, including online forms, in-person interactions, and phone calls.

How We Use Information

We use the information we collect for several purposes, including:

• Providing locksmith services to our customers, including sales, installation, and repair of safes and vaults;
• Processing payments and managing our financial transactions;
• Responding to customer inquiries and concerns;
• Improving our services and products;
• Conducting business operations and managing our internal systems.

Disclosure of Information

We may disclose certain information to third-party service providers or vendors who assist us in providing our services or products. These service providers may include:

• Payment processors;
• Lock manufacturers;
• Insurance companies;
• Law enforcement agencies.

Security Measures

We take the security of our customers' personal and sensitive information very seriously. To protect this information, we implement various security measures, including:

• Encryption of data both in transit and at rest;
• Secure servers and databases;
• Access controls and permissions for authorized personnel;
• Regular backups and data recovery procedures;
• Security testing and penetration testing.

Access to Information

We provide access to customer information to authorized personnel who need it to perform their job duties. We also provide training to these personnel on the importance of maintaining confidentiality and security.

Retention of Information

We retain customer information for as long as necessary to fulfill our business purposes, including providing services and products, processing payments, and responding to customer inquiries. We may also retain information for compliance with legal or regulatory requirements.

Amendments

We reserve the right to modify this privacy policy at any time without notice. We encourage you to review this policy periodically to ensure you are aware of any changes.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us.

Thank you for choosing East Tennessee Safe Doctor. We appreciate your business and value your trust in us.