TERMS AND CONDITIONS OF EAST TENNESSEE SAFE DOCTOR

1. DEFINITIONS

• "Company" refers to East Tennessee Safe Doctor, a locksmith company providing installation and sales of safes, vault doors, and panic room doors.
• "Customer" refers to the individual or entity purchasing the safe, vault door, or panic room door from the Company.
• "Product" refers to the safe, vault door, or panic room door sold and installed by the Company.
• "Installation" refers to the process of installing the Product at the Customer's location.
• "Warranty" refers to the Company's written guarantee of the Product's quality and performance.

2. SALE AND INSTALLATION

• The Company shall sell and install the Product in accordance with the Customer's written order and specifications.
• The Customer shall provide a clear and safe working area for the installation, free from any obstacles or hazards that may interfere with the installation process.

3. PAYMENT TERMS

• The Customer shall pay the full amount of the purchase price within 30 days of delivery or installation.
• A late payment fee of 2% per month shall be applied to outstanding balances.

4. WARRANTY AND SUPPORT

• The Company warrants that the Product shall be free from defects in materials and workmanship for a period of "1 year" from the date of installation.
• The Company shall provide support and maintenance services for the Product during the warranty period.

5. RETURNS AND REFUNDS

• The Customer may return the Product within 30 days of delivery or installation for a full refund, provided it is in its original condition and packaging.
• Any returns or refunds after 30 days shall be subject to a restocking fee of 20%.

6. INSTALLATION AND MAINTENANCE

• The Company shall install the Product in accordance with industry standards and best practices.
• The Customer shall be responsible for regular maintenance and upkeep of the Product, including cleaning and lubrication.

7. LIMITATION OF LIABILITY

• In no event shall the Company be liable for any damages or losses arising from misuse, negligence, or failure to follow manufacturer's instructions.
• The Company's liability for any damages or losses arising from its breach of these Terms and Conditions shall be limited to the purchase price of the Product.

8. GOVERNING LAW

• These Terms and Conditions shall be governed by and construed in accordance with the laws of Tennessee.

9. ENTIRE AGREEMENT

• These Terms and Conditions constitute the entire agreement between the parties and supersede all prior negotiations, understandings, and agreements.

10. AMENDMENTS

• These Terms and Conditions may be amended by the Company from time to time. Any changes shall be effective upon posting on the Company's website.

:: ACKNOWLEDGEMENT ::

By use of this website, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.