We are committed to ensuring that your orders are delivered promptly and efficiently. To maintain transparency and provide you with the best possible service, we would like to inform you about the factors that influence our delivery fees and how these fees are calculated.

Delivery Fee Calculation:

Our delivery fees are determined by several key factors, primarily the weight of the package and the delivery location. These fees are structured to reflect the costs associated with transporting goods safely and efficiently to your designated address. The main criteria influencing delivery fees include:

Installation Factors (flooring, stairs and other location considerations):

    • The total weight of the items being shipped plays a significant role in determining delivery costs. Heavier packages require more resources to transport and therefore incur higher fees.
    • Weight-based pricing ensures that the cost reflects the effort and resources needed to handle and deliver the package.

Weight of the Item:

    • The total weight of the items being shipped plays a significant role in determining delivery costs. Heavier packages require more resources to transport and therefore incur higher fees.
    • Weight-based pricing ensures that the cost reflects the effort and resources needed to handle and deliver the package.

Delivery Location:

    • The distance between the shipping origin and the delivery destination significantly impacts the delivery fee. Deliveries to remote or less accessible areas may incur higher costs due to increased transportation challenges and time.
    • Urban locations might have different rates compared to rural or city destinations due to varying logistical requirements.

Delivery Time and Urgency:

    • Expedited or rush delivery services, which ensure quicker delivery times, typically come at a premium. Standard delivery options are available at a lower cost.
    • The desired delivery time frame is a crucial factor in pricing, with faster delivery services incurring higher fees.

Special Handling and Additional Services:

Certain items may require special handling due to their size, fragility, or other unique characteristics. Additional fees may apply for such services to ensure the safe and secure transportation of your package.

Applicable Taxes and Surcharges:

    • Depending on the delivery location and local regulations, taxes and surcharges may be applied to the delivery fee. These charges are mandated by governing bodies and are passed on to the customer.

Process and Estimation:

During the checkout process, we strive to provide you with an accurate estimate of the delivery fees based on the information available at that time. This estimate is calculated using the weight of the items in your cart and the delivery address you provide. Please note that this is an estimate and the final delivery charges will be confirmed upon processing your order.

In some cases, additional information or unforeseen circumstances may affect the final delivery cost. Should there be any significant changes to the estimated delivery fee, we will promptly notify you and seek your approval before proceeding with the shipment.

Customer Support and Inquiries:

We understand that delivery costs are an important consideration for our customers, and we aim to make this process as transparent as possible. If you have any questions or require further clarification regarding delivery fees, please do not hesitate to contact our customer service team. Our representatives are available to assist you with any inquiries and provide detailed explanations to ensure you have a clear understanding of the charges involved.


Contact Information:

  • Customer Service Email: easttnsafedr@yahoo.com
  • Customer Service Phone: (423) 823-7385
  • Operating Hours: Monday to Friday, 8:00 AM to 8:00 PM (EST)


Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you with our reliable services.